Terms & Conditions

Our clients mean the most to us, they are what keep us going after all. That’s why being transparent is a priority for us because we know how our customers value honesty. It’s crucial that you are aware of our Terms & Conditions relating to our services so both parties are fully aware of any affiliation.

The following Terms & Conditions apply to all services provided by Zaloha Sdn Bhd (www.theoriginsolution.com, www.edesign.my and www.zaloha.com.my) and in the event of any dispute.

All of the work implemented by Zaloha Sdn Bhd are under the client’s agreement of our Terms & Conditions.

Zaloha Sdn Bhd has the rightful copyright on all design work including written content, pictures, ideas, visuals and illustrations unless stated otherwise and consequent to finalized payment.

Thank you for your cooperation and trust in us.

Project Procurement

Customers will be emailed a proposal by Zaloha Sdn Bhd which will include a quotation. The customer must agree to the quotation in writing as proof of acceptance before being returned to Zaloha Sdn Bhd.
An invoice of payment arrangement will be sent via email to the customer. The project will commence once the initial payment from the customer is received.
Client may alternatively send an official purchase order in response to the quotation which binds the client to accept our terms and conditions.

Design Charges

All design charges will be provided to the customer by Zaloha Sdn Bhd in the quotation. Once the quotation is signed and accepted, a non-refundable payment (varies depending on project) of the quotation depending on the project is henceforth required by the customer.

Zaloha Sdn Bhd will proceed with the design process once the initial payment has been confirmed. The remaining payment of the project quotation will be due by the customer upon completion of the work prior to printing (for printing related projects) or the release of materials.

Source Files

Proofs, PDF files for print, mockups or other design files will be supplied accordingly as detailed in the quotation. Design charges are not subjected to our copyright design source files, including but not restricted to indd, psd, AI, png, fla or other source files or raw code.
In the event that the client requires the aforementioned files for transfer to an in-house or other designer, a separate quotation or ‘buy-out’ charge will be required by the customer.

Miscellaneous Charges

Any additional services requested by the customer during that exceeds the time frame and job scope will become fully payable (100% of the quoted amount) at the time of quotation acceptance.

Payment

Zaloha Sdn Bhd will issue only one invoice upon project confirmation. 

Upon project confirmation, customers that are entitled to print will receive a digital print sample copy of said project. Customers that are only entitled to a softcopy of the acclaimed project will receive the finalized printable file upon making the final payment.

For any such projects relating to website design, once the full payment has been made, only then will Zaloha Sdn Bhd upload the website to a live server.

Customer must provide a confirmation proof via email prior to the full remaining payment before proceeding to actual print, release of materials and website upload.

Should there be any queries regarding the invoice, the customer must submit an email to Zaloha Sdn Bhd within 14 days of the invoice date.

Customers with outstanding project information (whichsoever that delays the project) within 2 months of the invoice date.

Acceptable payments are through online transfer, cheque or cash. All cheques must be deposited into the bank account under Zaloha Sdn Bhd. The deposited payment must be accompanied with a bank slip proof of payment sent to Zaloha Sdn Bhd.  

Publication and/or release of artwork done by Zaloha Sdn Bhd may not take place before cleared funds have been received.

Cancellation

Cancellation may be made initially by telephone contact, however, following this, Zaloha Sdn Bhd will need formal notification in writing to the company’s official email address (sales@edesign.my).

The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering.

The balance of monies due must be paid within 7 days.

Please note: any cancellation which is not formally confirmed in writing and received by Zaloha Sdn Bhd within 3 days of such instruction being issued, will be liable for the full quoted cost of the project.

What Our Happy Clients Say

Real results from real clients.


suhana nordin
suhana nordin
2025-02-26
Trustindex verifies that the original source of the review is Google.
Attended the " How to Start My Food Business" online class. Had a very informative and eye-opening session with Hugo. Highly recommended!
Zaifrul Assiddiq Zailan
Zaifrul Assiddiq Zailan
2025-01-24
Trustindex verifies that the original source of the review is Google.
Sangat informative dan jelas presentation nya.
Alex C
Alex C
2025-01-10
Trustindex verifies that the original source of the review is Google.
I signed up for their introductory class on starting a food business. Hugo conducted my class, and he is very knowledgeable and friendly. He patiently answered my long list of questions one by one and even provided advice on some of my concerns. I highly recommend joining their class if you want to learn everything about starting a food business.
Steel Whiskers
Steel Whiskers
2024-10-29
Trustindex verifies that the original source of the review is Google.
I registered for their short course on starting a food business. What started out as an hour and half class, turned out to be more than what I expected. Hugo started out walking me through the process of a legit food business; licensing, accreditation and all those good stuff. But I am just starting up and not yet ready for that level of funding. So, we sedgeway into other topics and I ended up feeling like blinders have been lifted off my eyes. Hugo's sharing enable me to get many idea as to how I should design my business, starting with the marketing channel. What, on paper started as an hour and a half course, turned out to be almost as long as a half day course- we ended the discussion only because it was getting ridiculously late. Value for money? Heck yeah! I look forward to be a repeat customer to Zaloha very soon. Highly recommended if you are thinking of starting your own food business. Great job Hugo!
Deaaa aa
Deaaa aa
2024-09-01
Trustindex verifies that the original source of the review is Google.
Very professional guidance and advice given. Will recommend 👌
anam husin
anam husin
2024-08-30
Trustindex verifies that the original source of the review is Google.
Person incharge very helpful and complete the artwork as per required
Sheng Shyong Chok (Shawn)
Sheng Shyong Chok (Shawn)
2024-08-10
Trustindex verifies that the original source of the review is Google.
I am a home based food business operator and I participated in their online class on "How to start my food processing business". The content delivered in the class is packed with important knowledge for me to run my business properly and legally. It also allow me to find a new directions for my business, from licensing, food safety implementation and marketing. I hope I can use their service soon once I am solid with my business foundation.
Bahtera Chakra
Bahtera Chakra
2024-08-07
Trustindex verifies that the original source of the review is Google.
Team Zaloha was engaged for Ohhya branding and marketing exercise. Very proud to say, they have done and still doing a great job. Mr Hugo, Ms Choon Ling, Cik Haizatul and the team makes great effort to make your brand shines. Recommending them for a successful start of retail businesses.
Goh Li Han
Goh Li Han
2024-07-26
Trustindex verifies that the original source of the review is Google.
Very professional, details and friendly !