Our clients mean the most to us, they are what keep us going after all. That’s why being transparent is a priority for us because we know how our customers value honesty. It’s crucial that you are aware of our Terms & Conditions relating to our services so both parties are fully aware of any affiliation.
The following Terms & Conditions apply to all services provided by Zaloha Sdn Bhd (www.theoriginsolution.com, www.edesign.my and www.zaloha.com.my) and in the event of any dispute.
All of the work implemented by Zaloha Sdn Bhd are under the client’s agreement of our Terms & Conditions.
Zaloha Sdn Bhd has the rightful copyright on all design work including written content, pictures, ideas, visuals and illustrations unless stated otherwise and consequent to finalized payment.
Thank you for your cooperation and trust in us.
Customers will be emailed a proposal by Zaloha Sdn Bhd which will include a quotation. The customer must agree to the quotation in writing as proof of acceptance before being returned to Zaloha Sdn Bhd.
An invoice of payment arrangement will be sent via email to the customer. The project will commence once the initial payment from the customer is received.
Client may alternatively send an official purchase order in response to the quotation which binds the client to accept our terms and conditions.
All design charges will be provided to the customer by Zaloha Sdn Bhd in the quotation. Once the quotation is signed and accepted, a non-refundable payment (varies depending on project) of the quotation depending on the project is henceforth required by the customer.
Zaloha Sdn Bhd will proceed with the design process once the initial payment has been confirmed. The remaining payment of the project quotation will be due by the customer upon completion of the work prior to printing (for printing related projects) or the release of materials.
Proofs, PDF files for print, mockups or other design files will be supplied accordingly as detailed in the quotation. Design charges are not subjected to our copyright design source files, including but not restricted to indd, psd, AI, png, fla or other source files or raw code.
In the event that the client requires the aforementioned files for transfer to an in-house or other designer, a separate quotation or ‘buy-out’ charge will be required by the customer.
Any additional services requested by the customer during that exceeds the time frame and job scope will become fully payable (100% of the quoted amount) at the time of quotation acceptance.
Zaloha Sdn Bhd will issue only one invoice upon project confirmation.
Upon project confirmation, customers that are entitled to print will receive a digital print sample copy of said project. Customers that are only entitled to a softcopy of the acclaimed project will receive the finalized printable file upon making the final payment.
For any such projects relating to website design, once the full payment has been made, only then will Zaloha Sdn Bhd upload the website to a live server.
Customer must provide a confirmation proof via email prior to the full remaining payment before proceeding to actual print, release of materials and website upload.
Should there be any queries regarding the invoice, the customer must submit an email to Zaloha Sdn Bhd within 14 days of the invoice date.
Customers with outstanding project information (whichsoever that delays the project) within 2 months of the invoice date.
Acceptable payments are through online transfer, cheque or cash. All cheques must be deposited into the bank account under Zaloha Sdn Bhd. The deposited payment must be accompanied with a bank slip proof of payment sent to Zaloha Sdn Bhd.
Publication and/or release of artwork done by Zaloha Sdn Bhd may not take place before cleared funds have been received.
Cancellation may be made initially by telephone contact, however, following this, Zaloha Sdn Bhd will need formal notification in writing to the company’s official email address (firstname.lastname@example.org).
The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering.
The balance of monies due must be paid within 7 days.
Please note: any cancellation which is not formally confirmed in writing and received by Zaloha Sdn Bhd within 3 days of such instruction being issued, will be liable for the full quoted cost of the project.